Last updated: 01 Sept 2025

Sienna Bathware Pty Ltd (ABN 42 355 631 081) (“Sienna Bathware”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website siennabathware.com.au, creating an account, or otherwise providing personal information, you consent to this Privacy Policy.

1. Information we collect

We may collect the following types of personal information:

  • Identity details: name, date of birth, business name (if applicable).
  • Contact details: email address, billing/delivery address, telephone number.
  • Transaction details: order history, payment method (note: we do not store full credit card details).
  • Website usage data: IP address, browser type, device information, cookies, and analytics data.
  • Marketing preferences: communication opt-ins and responses to promotions.
  • Marketing preferences: communication opt-ins and responses to promotions.
  • Employment/trade details: if you apply for a trade account or job, relevant qualifications and references.

2. How we collect information

We collect personal information in several ways, including:

  • Directly from you (e.g., when you place an order, register an account, or contact us).
  • Automatically through your use of our Site (cookies, analytics, log files).
  • From third parties where authorised (e.g., payment processors, delivery partners, credit agencies).
  • From publicly available sources, where relevant to our business dealings.

3. Why we collect and use your information

We collect, hold, and use personal information for purposes including:

  • To process, fulfil and deliver your orders.
  • To provide customer support and manage returns/warranties.
  • To maintain your account and order history.
  • To communicate about promotions, new collections, and updates (if you opt-in).
  • To improve our Site, product offerings, and customer experience.
  • To prevent fraud, comply with legal obligations, and resolve disputes.

We will not collect, use or disclose your personal information other than for these purposes without your consent, unless permitted or required by law.

4. Disclosure of your information

We may disclose personal information to:

  • Our employees, contractors, and service providers (e.g., couriers, warehouse, IT support, payment processors).
  • Third-party marketing/analytics providers (e.g., Google Analytics, email platforms).
  • Regulatory bodies, law enforcement, or legal advisers where required by law.
  • Any purchaser or prospective purchaser of our business assets, subject to confidentiality agreements.
  • We will never sell your personal information to third parties.

5. Storage and security

We take reasonable technical, administrative, and physical steps to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure.
While we use secure systems (SSL, encrypted databases, PCI-compliant payment processors), no method of transmission is 100% secure. You provide information at your own risk.

6. International disclosures

Some third-party service providers (e.g., cloud hosting, analytics) may store or process data overseas, including in the United States, Singapore, or the European Union. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with Australian privacy laws.

7. Cookies and tracking

Our Site uses cookies and similar technologies to:

  • Enable basic functionality (shopping cart, login).
  • Analyse Site traffic and improve performance.
  • Personalise your browsing and marketing experience.
  • You may disable cookies in your browser, but this may limit Site functionality.

8. Direct marketing

We may send you marketing communications (by email, SMS or post) if you have opted in. You may unsubscribe at any time by following the link in our emails or contacting us.

9. Access, correction and your rights

You have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Opt out of marketing communications.
  • Make a complaint if you believe we have breached the APPs.
  • We will respond to requests within a reasonable timeframe (usually within 30 days).

10. Complaints

If you have concerns about how we handle your personal information:

  • Contact us in writing (see section 11).
  • We will investigate and respond promptly.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
or by calling 1300 363 992.

11. Contact us

For privacy-related enquiries, requests, or complaints, please contact:

Privacy Officer
Sienna Bathware Pty Ltd
ABN: 42 355 631 081
📍 Wyndham Vale, VIC, Australia
📞 +61 423 081 781
📧 privacy@siennabathware.com.au

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on our Site with the updated date. We encourage you to review it regularly.